FAQs

UNFORGETTABLE FAQS


HOW LONG DOES SHIPPING TAKE?

Pouches will be processed and shipped within 2 business days by USPS. Pouches and tee shirts ordered together will be processed and shipped within 3-5 days by USPS.


DOUBLE CHECK YOUR SHIPPING ADDRESS

Once your order has been submitted it will be difficult to be modified. If an error is detected, contact customer service within 24-hours. Any packages returned due to a wrong or incorrect address will be reshipped at the cost of the purchaser.


ARE THERE ADDITIONAL COSTS?

Some states charge taxes. Check before you place your order. Tax will be added during your order placement.


WHAT IS THE RETURNS/EXCHANGES /REFUND POLICY

Please notify customer service within 15 days of receipt of item if your wish to return your item. There is a $10 restocking fee and will be deducted from your refund. Our policy lasts 30 days. Once we receive the returned item(s), we you refund within 3-5 business days.

30 DAY MONEY BACK GUARANTEE EXCHANGES (IF APPLICABLE)

We only replace items for free if they are defective or damaged. If you need to exchange it for the same item, contact customer service at https://my-unforgettable-store.myshopify.com/pages/contact-us

HOW ABOUT RETURN SHIPPING?

To return your product, you should mail your product following our directions after contacting https://my-unforgettable-store.myshopify.com/. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.


WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept payment through the PAYPAL Gateway for trusted and safe guaranteed transactions. You do NOT need a PayPal Account for payment and most credit cards are accepted. Please review your order carefully before submitting your order!

WE ENJOY SERVING OUR CUSTOMERS AND WELCOME FEEDBACK!
FEEL FREE TO CONTACT US AT https://my-unforgettable-store.myshopify.com/pages/contact-us. with questions and concerns. 

OUR CUSTOMER ARE UNFORGETTABLE!